Return & Refund Policy
We offer a 40-day return window. You may submit a return request within 40 days of receiving your order. We recommend you install and test the product within this 40-day period.
To qualify for a return, the item must be returned in the original condition it was delivered: unopened, with all tags attached and inside its original packaging. You will also need to provide your purchase invoice.
Refund Processing Timeline: Once our warehouse receives and inspects the returned item, your refund will be processed to your original payment method within xx（天数） business days.（增加退款时效承诺）
Return Process (Step-by-Step)
To initiate a return or refund request, please follow the process below:
Has your order shipped?
❌ Not shipped yet: We will cancel your order and issue a full refund within 2-3 business days
✅ Already shipped:
Has it been delivered?
❌ Not delivered yet: You may refuse the package upon delivery. Once the product is returned to our warehouse, we will process the refund. If the rejection is due to personal reasons (not related to product defects), a 10% restocking fee will be required to be paid.
✅ Delivered:
What's the reason for the return?
✅ Objective reasons (e.g., product defect, wrong item): You will receive a prepaid shipping label, and the return will be free of charge.
✅ Subjective reasons (e.g., ordered wrong product, changed mind):
If unopened, a 10% restocking fee applies.
If opened, the return will not be accepted due to the product being unsellable.
Note: For all returns, you can contact our after-sales team（varpoolfayeservice@163.com） to obtain a free return label.
Free Returns (Eligible Scenarios)
We offer free returns in the following situations:
- Product Quality Issues
Examples: damaged item, malfunction, leaking, motor not working, etc.
(If logistics damage accessories, we will send replacement parts for free.) - Item Not as Described
For example: wrong model, wrong color, or product mismatch. - Damaged During Transit
Internal breakage. - Wrong Item or Quantity Shipped
The received item is incorrect or the quantity does not match the order.
Subjective Returns (10% Restocking Fee Applies)
Returns based on personal reasons (not related to product defects) will be accepted only if the item is unopened and will incur a 10% restocking fee. Examples include:
- Ordered the wrong product/model (e.g., wrong voltage, size, connector)
- Changed your mind or no longer need the product
- Found a cheaper alternative after purchase
- Order not approved by family, supervisor, or organization
- Product did not meet subjective expectations (look, feel, sound, etc.)
- Payment errors or duplicate orders
How to Start a Return
To request a return, please email varpoolfayeservice@163.com
Our dedicated after-sales staff will assist you with the entire return process.
*Items returned without prior contact will not be accepted by our warehouse, and no refund will be issued accordingly.